SSM Health Good Samaritan Hospital receives Healthgrades 2020 Outstanding Patient Experience Award

September 1, 2020

SSM Health Good Samaritan Hospital announced that it achieved the Healthgrades 2020 Outstanding Patient Experience Award™. This distinction recognizes Good Samaritan Hospital as being among the top hospitals nationwide for patient experience, according to Healthgrades, the leading resource that connects consumers, physicians and health systems.

Healthgrades evaluated 3,346 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare and Medicaid Services (CMS), covering admissions from April 2018 through March 2019, to identify hospital performance. Of those hospitals evaluated, 424 hospitals outperformed their peers—based on their patients’ responses—to achieve this distinction.

“This award is truly humbling, as it is determined from actual patient experience surveys,” stated Jeremy Bradford, President, SSM Health Good Samaritan Hospital. “It recognizes the great work of our physicians and staff and demonstrates their commitment to SSM Health, our patients, families and the communities of this region,” said Bradford. “Every day it is our mission to reveal the healing presence of God, through exceptional health care services, and this recognition demonstrates that we are living that mission.”

The award is heavily based on overall ratings and likeliness of patients to recommend the hospital through the Healthgrades website. Good Samaritan Hospital was recognized for excellence in doctor to nurse communication, hospital cleanliness and noise levels, and medication and post-discharge care instructions. For more information on the award, please visit