SSM Health at Home earns Patient Satisfaction Award

July 3, 2019

SSM Health at Home has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2018 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2018 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 2,500 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is proud to present the SHPBest awards to our top-performing customers. We commend these organizations for their continuous focus on delivering the highest quality of care to their patients,” said Rob Paulsson, President, SHP.

“We are very excited to receive this award,” stated Jennifer Conley, Branch Manager of SSM Health at Home. “This award reflects the commitment of our team of home health professionals to ensure that we provide the highest quality of compassionate care for our patients. We have been serving the home health and palliative care needs of individuals in local southern Illinois communities for over 40 years. With offices located in Centralia, Mt. Vernon, and Glen Carbon, IL, SSM Health at Home is dedicated to helping people remain as healthy, safe and independent as possible in their own home setting.”

Read more about the SHPBest awards program, including methodology and award recipient lists at

About SSM Health in Southern Illinois
In Illinois, SSM Health operates two hospitals, SSM Health Good Samaritan Hospital – Mt. Vernon and SSM Health St. Mary’s Hospital – Centralia, and two Express Clinic locations. SSM Health Medical Group includes 40 primary and specialty physicians with offices in over 15 convenient locations throughout southern Illinois. Our physicians and hospitals have received numerous awards for safety, quality, and customer service, and along with the SSM Health Medical Group, are operated in partnership with the Felician Sisters.

About SSM Health at Home
SSM Health at Home offers a comprehensive team of health care professionals to better meet the health care needs of their patients. Depending on the individual needs of the patient, SSM Health at Home can provide skilled nursing care; physical, occupational, and speech therapies; certified nurse assistants; home telemonitoring; chaplain services; and medical social services. The home health team also has advanced training in chronic disease management.

SSM Health at Home serves nine counties in southern Illinois, including, Marion, Wayne, Edwards, Hamilton, Franklin, Jefferson, Perry, Washington, and Clinton counties. To learn more about home health services, please call the SSM Health at Home office at 618-899-1621.

About SSM Health
SSM Health is a Catholic, not-for-profit health system serving the comprehensive health needs of communities across the Midwest through a robust and fully integrated health care delivery system. The organization’s more than 38,000 employees and 11,000 providers are committed to providing exceptional health care services and revealing God’s healing presence to everyone they serve.
With care delivery sites in Illinois, Missouri, Oklahoma and Wisconsin, SSM Health includes 23 hospitals, more than 290 physician offices and other outpatient and virtual care services, 10 post-acute facilities, comprehensive home care and hospice services, a pharmacy benefit company, a health insurance company and an accountable care organization. It is one of the largest employers in every community it serves.

About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.